Privacy Policy

1) Introduction

This Privacy Policy applies to the Calls Rec mobile application and website (the "Platform") operated by Gyankaar Technologies Private Limited ("Company", "we", "us", "our"). By accessing or using the Platform, you agree to this Privacy Policy in addition to our Terms & Conditions.

2) Scope

This Policy governs your use of the Calls Rec mobile applications and the website at calls-rec.bharataiworks.com, and any services accessible through the Platform.

3) Consent

By using the Platform, you consent to the collection, use, storage, processing, and disclosure of your information as described here. If you do not agree, please discontinue use of the Platform.

4) Roles: Businesses, Employees, and People Called

Calls Rec is used by businesses. The business owner decides which employees to invite, and can see the call activity of every employee in the business. For call data about employees and the people they speak with, the business is responsible for having a lawful basis and for giving any notice or obtaining any consent that the law requires; we process that data on the business’s behalf to provide the Platform.

5) Information We Obtain

5.1 Information You Submit

• Account: mobile number, name, and the business you belong to.
• Business: business name, and the employees invited by mobile number and name.
• Notes and transcripts: remarks and transcripts added to calls.
• Excluded numbers: numbers you choose not to have recordings uploaded for.
• Payments: order and payment references, and the state entered for GST. Card, UPI, and bank details are handled by Razorpay and are not stored by us.

5.2 Call Information

With your permission, the app reads your device’s call history and uploads, for each call: the other party’s phone number, the time, duration, direction (incoming or outgoing), and outcome (for example answered, missed, or rejected).

5.3 Call Recordings

Where your device records calls and you allow it, the app uploads recordings of calls, except for numbers you have excluded. Recordings are audio of both parties to the call.

5.4 Information Collected Automatically

• Device & App: OS version, app version, and device identifiers (where permitted).
• Log & Usage: IP address, timestamps, feature usage, and performance/crash data.

5.5 Device Permissions

We request access to call logs, phone state, and recordings or storage only to provide call logging and recording. You can withdraw these permissions in your device settings; the related features will stop working.

6) How We Use Information

• Provide and operate call logging, recordings, notes, transcripts, and call statistics.
• Show a business owner the call activity of the business and its employees.
• Authenticate users (OTP via SMS), maintain security, and prevent fraud.
• Process payments and enforce the number of employees allowed by a subscription.
• Communicate service updates, transactional messages, and support responses.
• Analyse usage to improve performance and quality.
• Comply with legal obligations and enforce our Terms & Conditions.

We do not sell personal information, and we do not use call recordings or transcripts for advertising.

7) Who Can See Call Data

• An employee can see their own calls, recordings, notes, and transcripts.
• The business owner can see these for every employee in the business, including themselves.
• People outside the business cannot see them, except service providers acting for us as described below.

8) Sharing & Disclosures

8.1 Service Providers

• Cloud: Amazon Web Services (hosting, databases, and encrypted storage of recordings in India).
• Authentication: MSG91 and ValueFirst to send OTP SMS messages.
• Payments: Razorpay to process subscription payments.
• Analytics: as needed to operate and improve the Platform.

8.2 Legal

We may disclose information when required by law or to protect rights, safety, and integrity.

8.3 Business Transfers

Information may be transferred in the context of a merger, acquisition, or asset sale.

9) Cookies & Similar Technologies

The website may use cookies for session management, preferences, and analytics. You can control cookies in your browser settings; some features may not work without them.

10) Security

• Encryption in transit and at rest. Recordings are stored in private storage and played back only through short-lived signed links.
• Access controls so that employees see only their own calls and owners see only their own business.
• Monitoring, secure development practices, and regular updates to address security issues.

11) Data Retention

• Account and business data: retained while the account is active and as required by law.
• Call logs, recordings, notes, and transcripts: retained while the business account is active, until deleted at the business’s request, or as required by law.
• Payment records: retained as required for tax and accounting purposes.
• Logs and analytics: retained for a limited period to improve stability and quality.

12) Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access, correction, deletion, or a copy of your data, and you may withdraw certain consents. Employees and people who were called may contact the business that recorded the call, or contact us using the details below.

13) Third-Party Links

The Platform may contain links to third-party sites. We are not responsible for their content or privacy practices. Review their policies before using their services.

14) Force Majeure

We are not responsible for failures caused by events beyond our reasonable control (including natural disasters, acts of government, network outages, and security incidents).

15) Changes

We may update this Policy from time to time. Material changes will be posted on this page with the updated date. Continued use of the Platform constitutes acceptance of the updated Policy.

16) Contact Us

For questions or requests about your data, contact us:

Email

contact@bharataiworks.com

Address

Gyankaar Technologies Pvt Ltd, 3rd Floor, #1545, 19th Main Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India

Phone

+91 8095332013 / 08095332013