Refund Policy

1) Introduction

This Refund Policy applies to all purchases made on the Calls Rec mobile application and website (the "Platform") operated by Gyankaar Technologies Private Limited ("Company", "we", "us", "our"). It explains when refunds may be requested and how they are processed.

2) Yearly Subscriptions

2.1 Subscription Plans

Calls Rec offers yearly subscription plans that let a business add a set number of employees. Each subscription is paid in advance as a single one-time payment through Razorpay and is valid for one year from the date of payment.

2.2 No Automatic Renewal

Subscriptions do not renew automatically and no recurring charges are made. There is nothing to cancel to avoid future charges.

2.3 Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues preventing use of the Platform, reported within 48 hours of purchase
• Unauthorized charges on your payment method
• Duplicate charges or billing errors, including paying twice for the same order
• Payment deducted but the subscription not activated
• Service failure or unavailability for an extended period

2.4 Non-Refundable Situations

Refunds will not be provided in the following cases:

• Partial use of the subscription period
• Unused employee seats, or buying a plan with more employees than needed
• Calls that were not logged or recorded because of device, operating system, network, or permission settings
• Change of mind after the subscription is activated
• Account termination due to violation of the Terms and Conditions

3) Ending Use of a Subscription

You may stop using Calls Rec at any time. Because the subscription is a one-time yearly purchase, the business keeps access until the end of the paid year, and no refund is provided for the remaining period except as described in this policy.

4) Refund Request Process

4.1 How to Request a Refund

To request a refund, email us at contact@bharataiworks.com. We will address your concerns at the earliest and refund to your source account if your case is found valid.

4.2 Required Information

Please include:

• The registered mobile number of the business owner
• The Razorpay order ID or payment ID
• Date of purchase
• A detailed description of the issue or reason for the request
• Any supporting documentation (screenshots, error messages, etc.)

4.3 Review Period

All refund requests are reviewed within 5–7 business days. We may contact you for additional information.

5) Refund Processing

5.1 Approved Refunds

Approved refunds are credited to the original payment method within 7–10 business days. The time for the refund to appear may vary depending on your bank or payment provider.

5.2 Partial Refunds

We may offer partial refunds case by case, considering the portion of the subscription period used, the number of employees added, and the nature and severity of the issue.

5.3 Refund Method

Refunds are issued to the original payment method only. We do not provide refunds as cash, bank transfers to different accounts, or alternative payment methods unless explicitly agreed.

5.4 Effect on the Subscription

When a full refund is issued, the subscription ends and the business can no longer add employees until a new subscription is purchased.

6) Payment Gateway Refunds

Payments are processed by Razorpay. Refunds are subject to Razorpay’s and your bank’s processing times. We initiate the refund from our end, but final processing depends on the payment gateway and your bank.

7) Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we may suspend or terminate the account. Please contact us first to resolve billing issues.

8) Service Interruptions

If prolonged outages significantly affect your ability to use the Platform, we may provide an extension of the subscription period or a partial or full refund, depending on the severity and duration.

Interruptions due to scheduled maintenance, force majeure events, or third-party dependencies are not eligible for refunds.

9) Pricing Changes

Price changes apply only to purchases made after the effective date. A subscription already purchased is not affected, and no refunds are provided for pricing changes.

10) Taxes and Fees

Displayed prices include applicable taxes. Approved refunds include the taxes paid; transaction fees charged by payment processors may not be refundable.

11) Promotional Offers and Discounts

Subscriptions bought with promotional codes, discounts, or special offers are subject to the same policy. Refunds are based on the amount actually paid, not the original price.

12) Changes to Refund Policy

We may modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of the Platform constitutes acceptance of the updated policy.

13) Exceptions

We may make exceptions to this policy case by case at our sole discretion. Such exceptions do not waive our rights under this policy for future transactions.

14) Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

Email

contact@bharataiworks.com

Address

Gyankaar Technologies Pvt Ltd, 3rd Floor, #1545, 19th Main Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India

Phone

+91 8095332013 / 08095332013