Terms and Conditions

1) Acceptance of Terms

These Terms govern your use of the Calls Rec mobile application and website (the "Platform") operated by Gyankaar Technologies Private Limited ("Company", "we", "us", "our").

By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Platform.

2) Description of Service

Calls Rec helps businesses track the calls their employees make and receive. The Platform includes:

• Call logs recording the other party’s number, time, duration, direction, and outcome of each call
• Upload and playback of call recordings, and storage of notes and transcripts added to calls
• Call statistics for each employee and for the business as a whole
• Business accounts in which an owner invites employees and views their call activity
• Excluded numbers that an employee chooses not to have recordings uploaded for
• Mobile applications and cloud-based storage and processing

3) Accounts, Businesses, and Employees

3.1 Account Creation

You sign in with your mobile number and a one-time password (OTP). You agree to provide accurate information and keep it up to date.

3.2 Business Owners and Employees

A new account becomes the owner of a business. The owner may invite employees by mobile number; an invited employee joins that business when they first sign in. A mobile number can belong to only one business. The owner can view the call logs, recordings, notes, transcripts, and statistics of every employee in the business, and can deactivate employees at any time.

3.3 Account Security

You are responsible for activity under your account and for keeping your device and OTPs secure. Notify us immediately of any unauthorized use.

3.4 Account Termination

We may suspend or terminate an account at any time for violation of these Terms.

4) Call Recording and Consent

Laws on recording and monitoring calls differ, and may require the consent of everyone on a call. You are solely responsible for complying with all laws that apply to recording, storing, and reviewing calls, including informing and obtaining consent from the people you call and, for business owners, from your employees.

Business owners must tell their employees that their call activity is tracked and visible to the owner before inviting them. Employees may use excluded numbers to keep personal calls from having recordings uploaded.

5) Acceptable Use

5.1 Permitted Use

You may use the Platform only for lawful business purposes and in accordance with these Terms.

5.2 Prohibited Activities

You agree not to use the Platform:

• To record or monitor any person without the notice or consent required by law
• To upload, store, or share illegal, harmful, threatening, abusive, or offensive content
• To violate any applicable local, state, national, or international law or regulation
• To infringe the rights of others, including privacy and intellectual property rights
• To track a person who is not your employee, or to track employees outside a legitimate business relationship
• To attempt to gain unauthorized access to our systems or other users’ accounts
• To interfere with or disrupt the Platform or servers connected to it
• To reverse engineer, decompile, or attempt to extract source code from the Platform

6) Content and Intellectual Property

6.1 Your Content

The business retains ownership of the call logs, recordings, notes, and transcripts stored on the Platform ("Your Content"). You grant us a limited, non-exclusive, royalty-free license to process, store, and display Your Content solely to provide the Platform.

6.2 Our Intellectual Property

The Platform and its original content, features, and functionality are and will remain the exclusive property of the Company and its licensors, and are protected by copyright, trademark, and other laws.

7) Privacy and Data Protection

Our Privacy Policy explains how we collect, use, and protect information when you use the Platform. By using the Platform, you agree to the collection and use of information in accordance with it.

8) Payment and Subscription

8.1 Pricing

Some features require a paid subscription. Prices are shown in Indian Rupees, inclusive of applicable taxes, before you pay.

8.2 Yearly Subscriptions

Subscriptions are purchased by the business owner as a single one-time payment through Razorpay and are valid for one year from the date of payment. Subscriptions do not renew automatically and your payment method is not charged again; to continue after a year, the owner makes a new purchase.

8.3 Employee Limit

Each plan allows a set number of employees in addition to the owner. Employees cannot be invited or reactivated beyond that number. Without an active subscription, a business cannot add employees; employees already added remain in the business when a subscription ends.

8.4 Refunds

Refunds are governed by our Refund Policy. Generally, all purchases are final unless otherwise specified.

9) Service Availability

We strive to keep the Platform available, but we do not guarantee that it will be available at all times. The Platform may be affected by:

• Scheduled maintenance and updates
• Unexpected technical issues or outages
• Third-party service dependencies, including telecom networks and device operating systems
• Force majeure events beyond our control

Call logging and recording depend on your device, its operating system, and the permissions you grant; some calls may not be captured.

10) Disclaimers and Limitations

10.1 Service Disclaimer

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Accuracy

We do not guarantee that call logs, recordings, transcripts, or statistics are complete or error-free, or suitable for any particular purpose, including as legal evidence or for payroll or performance decisions.

10.3 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

11) Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Platform, from calls you record or monitor, or from your violation of these Terms or of any law.

12) Termination

We may terminate or suspend your account and access to the Platform immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Platform will cease immediately.

13) Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

14) Changes to Terms

We may modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice before the new terms take effect. Your continued use of the Platform after such changes constitutes acceptance of the new Terms.

15) Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16) Assignment

You may not assign these Terms without our prior written consent.

17) Waiver

No delay or failure to enforce any provision constitutes a waiver of rights.

18) Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email

contact@bharataiworks.com

Address

Gyankaar Technologies Pvt Ltd, 3rd Floor, #1545, 19th Main Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India

Phone

+91 8095332013 / 08095332013